Shaping change together with our new ‘All Residents Panel’
03 September 2025
We’ve appointed nine customers to our new ‘All Residents Panel’, as part of our commitment to ensuring their voice is heard at every level of our organisation.
Members of the 'All Residents Panel'
The panel will meet six to eight times a year and share their views directly with our Customer Service Committee, Executive Management Team and directors.
Their first meeting was held on 9 July in London. It was an opportunity for panel members to get to know each other and speak with Ian Wardle, Chief Executive Officer, and Kate Gascoigne, Chief Customer Officer. They discussed what success looks like for the panel and agreed on some key areas to focus on over the next few months.
Kate Gascoigne said: “We’re proud to welcome our new panel members, who will work with our teams at all levels, sharing their insight and lived experience.
“By working more closely with customers, we gain better insight into experiences, needs and expectations.
“We had hundreds of applications to the new panel and want to thank everyone who took the time to apply. The nine members who have joined the panel are from a variety of backgrounds and were carefully selected to represent our diverse customer base.
“Last year, we held 69 focus groups, and the feedback we received has helped shape our service plans, including our new repairs system and the introduction of AI powered technology.”
Meet our new ‘All Residents Panel’
The new members are:- Arnaud Beaufort
- Caroline Bevan
- Kyle Bradburn
- Georgia Edwards
- Yvonne Angela
- Penny Keza
- David Kingsley
- Maria Struszczyk
- Peter Wyeth
What will the panel do?
Panel members will:- Make recommendations for improvement in areas where we need to do better
- Ensure our plans for services and business improvements reflect what customers need and want
- Work with other customers to share ideas and experiences
- Champion customer voice at every stage of service delivery
- Review customer feedback from surveys, complaints, service improvement groups, and scrutiny panels
- Give honest opinions and collaborate with colleagues to improve services and customer experience
- Oversee other customer groups to provide feedback and support
- Monitor our performance to validate improvements and ensure we deliver on our promises.
