Introduction

This Privacy and Cookie Policy outlines our obligations and your rights when using our services. It provides you with information on how we collect your personal information and how we safeguard your privacy.

A2Dominion are committed to safeguarding the rights of individuals to confidentiality. You have a right to privacy when using this website and in all your dealings with A2Dominion. Your right to privacy when using the website is protected by the Privacy and Electronic Communications Regulations (EC Directive) 2003 and your rights in respect of your personal data are protected by the Data Protection Act 1998.

We collect, store and make use of any personal information that you give us, in accordance with Data Protection Law.

This Policy applies to the information collected by A2Dominion and its subsidiary companies. For a full list of our subsidiaries, please read our Group structure.

You can find our more about our customer privacy policy on our customer website.

By using our website or submitting your personal information, you accept the terms of this policy.

1. Why we need your information

To provide you with online services you request, we may use your personal information which you have already given us, information we have about the way you use this website and information we have about you from our records. Our records may include the following information:

  • Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • Information about the way you use our website, including how and when you came to visit our website, what web pages you visit, the items you search for online, how long it takes pages to load for you, information about any errors in downloads, and the amount of time you spend on certain web pages.

Having this information also allows us to:

  • Make sure the information we hold about you is correct and up to date.
  • Provide you with services that are fair, equal and in line with the Equality Act 2010.
  • Support the health, safety and safeguarding of our customers and employees.
  • Improve the services we provide to you.
  • Provide you with information about A2Dominion Group that may be of interest to you.

In all cases, we will only collect information we need to provide you with the service(s) you have requested and to meet our legal obligations.

2. The information we hold about you

The information we hold about you is usually information you have given us or information related to your history with us. If you register for our online services, we will collect the personal information that you give us, including your name and contact details. We may use the information you give us to improve your experience on our website in the future.

3. How we collect your information

We may ask you to fill in print or online questionnaires, surveys and feedback forms.

You are able to browse our website without telling us any of your personal information.

We receive information from your web browser about how you use our website, including which web pages you visit. This information includes your IP address (a unique identifier assigned to your computer), that can be used to identify you.

We use this information to review and make improvements to our website.

4. How we use your information

We may use your personal information in the following ways:

  • To acknowledge, confirm and deal with your enquiry and add your details to our database.
  • To deal with any complaints you make.
  • To provide you with information and services you have requested.
  • To contact you in connection with a survey and use any information you give us in a survey
  • To manage our website and make sure that our website is presented in the best way for you and for your computer or device.
  • For internal business and technical operations as part of our efforts to keep our website secure.
  • For any other purposes which you have given us your permission to do. We may combine the personal information that you give us with other information we collect about you for the purposes outlined in this Privacy Policy.
5. Who we share your information with

Information is sometimes shared within A2Dominion in order to make sure you are receiving all the services you require. Only staff members who need to see your personal information will have access to it.

In most circumstances, we will not share your personal information without your permission.

Marketing

If you are currently receiving marketing communications from A2Dominion Group and no longer wish to do so, you can click on the ‘opt-out’ link contained within marketing emails or the Business Newsletter we send you. This link is usually near the bottom of the email.

We will not send you unwanted email messages or junk mail, and your details will not be provided to any organisation other than us, our affiliates and subsidiaries, our business partners and our agents, for marketing purposes unless you have explicitly allowed us to.

When you use social media platforms, and if you have opted in to receive our marketing, you may receive advertising that is specifically tailored to your needs. This is known as ‘targeted advertising’ and will relate to A2Dominion services only. You will not receive any other types of targeted advertising because we will not pass your information on to any other social media groups. If you want to stop receiving notifications about A2Dominion services via social media platforms, please visit the security settings within the specific platform to amend your settings.

Third party sites

Our website contains links to websites owned and operated by other suppliers and third parties. They have their own privacy policies, and we suggest you review these before using their websites.


6. How we protect your information

The information that we hold about you is stored in our physical or electronic databases. We will only use your personal information in the ways we describe in this privacy notice.

We will take necessary precautions to prevent your personal information from being lost, used incorrectly or altered. We will keep your details safe by using:

  • Secure computer systems. We will use security measures to make sure no-one outside of A2Dominion is able to access information about our customers which we store electronically.
  • Filing cabinets. We keep our filing cabinets in secure locations within A2Dominion offices.

Once your information is collected, it is stored on secure servers managed by A2Dominion Housing Group. We make every effort to make sure our systems and website are free from viruses. However, please make sure your computer is running properly and uses up-to-date anti-virus software.

We do not accept responsibility for any issues you experience on your computer or other devices as a result of using our website or from downloading software to improve your experience of our website.

Our enquiry forms are not sent via an encrypted channel. We therefore ask that you do not include confidential information, e.g. bank account or card details, when using forms on our website.

7. Your rights

In line with Data Protection Law, you are able to find out what information we hold about you. If the information we hold about you is incorrect, we will make necessary changes to correct this information and tell you once we have made these changes.

Access to your own personal information

If you wish to access a copy of the personal information we hold about you, please complete the subject access request form and email it to customer.services@a2dominion.co.uk. Alternatively, you can make a request in writing to: Group Company Secretary, A2Dominion Group, The Point, 37 North Wharf Road, London, W2 1BD. It costs £10 for a subject access request and you will need to show us proof of identity.

If you make a subject access request, please, where possible, include details of when, how and to whom you sent your details, and how these details are being used. We will tell you as soon as possible if we require further information from you. If we are unable to meet your request, we will explain why.

Challenging information held about you

We want to make sure that your personal information is correct and up-to-date. If you think information we hold about you is incorrect, you can ask us to correct or remove it.

If, for any reason, you are not happy with our response, you are able to contact the regulatory body: Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, CK9 5AF.

8. Cookies

Cookies are small pieces of data that are stored on your computer or other electronic devices when you access a website. These allow our computer servers to collect information from your computer or device about how you interact with our website.

We do not track the way you use any website other than our own.

You can change your web browser settings to notify you before a cookie is downloaded or you can disable cookies altogether. However, disabling cookies may mean that certain content or functionality will not work properly for you. Find out more about cookies and how to manage cookies in your browser.

The following list shows which cookies we use on our website and what they do:

Name: _ga/_gat
Purpose: These cookies are provided by Google Analytics to anonymously track if someone is a first time user or a repeat user of our website.

Name: cookie_control_pop-up
Purpose: When you close down the message about cookies which displays on our website, this cookie allows your browser to remember this so that next time you visit our website, you will not have to see the message again.

Name: _atuvc, _atuvs, uvc, uid, ssh, sshs. ssc, di2, vc, xtc, loc, um
Purpose: The social sharing tool, AddThis, is embedded within our website to allow you to share content with social networks.

Third party cookies

Name: ASP.NET_SessionID, CYBERU_lastculture, c-s
Purpose: Our job portal, Cornerstone, sets cookies so you are able to apply for job roles easily on the A2Dominion Group website. Find out more about Cornerstone's cookies and privacy policy.

9. Changes to our privacy & cookie policy

We have the right to update our Privacy & Cookie Policy if there are changes in the law or A2Dominion Group’s policies, and to reflect changes or developments made on our website.

If you have any questions about our Privacy & Cookie Policy please contact: Group Company Secretary, A2Dominion Group, The Point, 37 North Wharf Road, London, W2 1BD.

10. Useful links

Data Protection Act - Information Commissioner’s Office
Safe Internet use - Get Safe Online

11. Data protection registration numbers

A2Dominion Housing Group Limited: Z4843307

A2Dominion Homes Limited: Z9799978

A2Dominion South Limited: Z7835340

A2Dominion Housing Options Limited: Z5412073

A2Dominion Residential Limited: Z3391351

A2Dominion Developments Limited: ZA103931

Pyramid Plus London LLP: Z3594227

Pyramid Plus South LLP: Z3594230

This privacy notice was last updated on 31 January 2018.