Our Tenant Satisfaction Measures 2025
01 August 2025
We’ve published this year’s Tenant Satisfaction Measures (TSMs).
We’ve published this year’s Tenant Satisfaction Measures
Set by the Regulator of Social Housing, TSMs are a set of measures that all registered social housing providers must publish annually. They are designed to help residents understand how we are doing.
Overall satisfaction
This year, overall satisfaction with our services was:- 60.7% for social and affordable rent customers (2023/24: 58%)
- 27.7% for shared ownership customers (2023/24: 23.8%)
View our results in full here
Kate Gascoigne, A2Dominion’s Chief Customer Officer, said: "We’re passionate about co-creating services with our customers and making sure they’re at the heart of everything we do at A2Dominion.“Over the past year, we’ve engaged with more customers than ever to help us create foundations for shaping the future of our organisation.
“This has included running multiple focus groups and launching our very first Customer Participation Panel, which will play an important role in guiding and challenging our service improvement work going forward.
“A huge thank you to all the customers who’ve taken part and who are continuing to share their time and insights.
“We’ve seen some slight improvements in areas such as repairs, safety, and antisocial behaviour, but we know there’s still more to do to improve overall satisfaction.
“By working together and keeping customers at the centre of how we fix issues and design and deliver services, we’re confident we will keep making meaningful progress.”
What are the TSMs?
TSMs are split into:- Tenant perception measures – based on surveys asking residents about their experiences.
- Management information measures – based on data collected by us (e.g. repairs, complaints, safety checks).
