Working with customers to keep them safe

12 January 2026

Customer safety is our top priority. As a landlord, we have a duty to ensure homes and communities are safe and that customers know how to protect themselves and where to turn for help.

Throughout January, we’re delivering our annual customer safety campaign, designed to raise awareness of:

The steps we take to reduce risks
Practical advice customers can follow
How customers can report safety concerns.

Topics cover fire, electrical and gas safety, window, asbestos, pest control, anti-social behaviour and safeguarding.

AB Karunaratne, A2Dominion Interim Chief Customer Officer, said: “Customer safety is our priority. This is an important campaign that drives awareness among customers about what we do to keep them safe in their home, what they can do to protect themselves and how we work together.

"We’re committed to making sure the homes and buildings we manage are safe, secure and well-maintained for our customers.”

The campaign reinforces important safety messages across multiple channels to reach customers in a way that works for them. It includes:

targeted emails
a printed booklet (including in accessible formats)
social media posts.

While it’s an annual campaign, it goes beyond the month of January. It’s part of our ongoing commitment to keeping customers safe and informed. We’ll continue to share safety advice across our social media platforms, X and Facebook, in our help hub on our customer website at a2dominion.co.uk/help and through regular safety features in our monthly customer newsletter (Home).

We’ll also continue to monitor customer feedback and make improvements to how we communicate, ensuring customers feel supported, informed and confident about safety in their home and community.