31 July 2024
Our Tenant Satisfaction Measures
We’ve published our Tenant Satisfaction Measures (TSMs) which show how we’ve been performing over the past year.
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17 July 2024
Ombudsman praises 'frank and honest' independent report
We have written an independent report which has been described by the Housing Ombudsman as “a powerful report which should be read by other landlords of all sizes who may be facing similar challenges handling repairs and complaints”.
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15 July 2024
Our new approach to property development
We are pursuing a new approach to property development, as part of a raft of changes being brought in by our Board and Executive Management Team.
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09 July 2024
Update on our repairs improvement plan
We launched our repairs improvement plan in October last year and since then we have been making changes to our service.
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28 June 2024
New customer panels to help drive change
More than two hundred customers have signed up to help improve our services, through our customer engagement programme.
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19 June 2024
Collaboration events brings colleagues closer together
We recently put on a series of collaboration events to provide the opportunity for colleagues to connect, share their experiences and contribute to our improvement plans for the future.
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